Consumer Bank

 

Client challenge
A regional bank’s Human Resources (HR) group was seeking a solution to incorporate market and competitive data to improve personnel evaluation and optimize resource planning.

 

How we helped
  • We integrated external data (e.g., publicly available competitor data, footprint demographics, etc.) with internal data (e.g., staff experience, branch performance, etc.) and developed new data elements on branch-level market share
  • We created a deposit growth segmentation to benchmark branch growth and market penetration, controlling as many factors as available, excluding manager talent
  • Lastly, we performed branch performance forecasting for each segment

 

Fulcrum streamlined the ability to identify exceptional managers, which impacted compensation formulas and recruiting efforts, and also enabled optimized resource planning through forecasting.

 

Client challenge
The client was looking to improve customer engagement among advisory customers with a process to deliver personalized email driven by customers’ digital behavior and advisory content consumption. The content was not classified which made personalized recommendations difficult.

 

How we helped
  • We scraped PDF and web pages from its microsites
  • We categorized the content using natural language processing (NLP) based on terms and phrases found in the subject matter
  • We modeled topic relevancy for each customer and mapped it to the content library
  • We scored the content so that the most relevant articles could be recommended to each customer via personalized email campaigns using the matching algorithms

 

Fulcrum enabled the deployment of a customized content delivery system to increase engagement with high value customers.

 

Client challenge

The client needed to identify the geolocation data provider - out of dozens available - that best aided their investment strategy. Challenges included:

  • Different preprocessing (data capture, cleansing, metric creation) logic used by vendors
  • Lack of standardized evaluation criteria
  • Lack of data acquisition, load and process governance/oversight

 

How we helped
  • We developed a set of evaluation metrics (e.g., data consistency, KPI correlations) relevant to the client
  • We designed a vendor questionnaire that allowed us to effectively screen the vendors prior to data capture
  • We decoded each vendors’ preprocessing algorithms, applied logic to bring consistency for evaluation, and developed analytics modules that evaluate a dataset in 1-2 days
  • Lastly, we concisely synthesized information for the client and recommended finalists based on their needs

 

Fulcrum’s methodical approach and data audit framework evaluated multiple data sources through a consistent lens, quickly and effectively.

 

Client challenge

The client was seeking a streamlined method to organize their disparate data sources into a single location to start generating business insights. Some of their challenges included:

  • A massive amount of disjointed information including internal and external data
  • The lack of a unified view of the customer because the source systems are managed by different siloed teams
  • The internal IT team was backlogged, and analysts needed support testing the latest big data tools

 

How we helped

The client partnered with Fulcrum to utilize our Agile Analytics Lab to experiment with big data solutions

  • We created reusable data processing pipelines to allow easy data loading into Hadoop and data preparation for analysis
  • After establishing the central repository, we then cubed the data using Hive and Spark for fast querying of metrics
  • Output tables are stored in HBase and Impala is used for queries to gain rapid response while Tableau is utilized for dashboard reporting

 

Fulcrum’s lab enables a holistic view of the data to unlock insights and allows rapid testing of various open source tools. Our data experts guide the process allowing the clients to modernize their analytics team.